FAQ's and T&C's
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WHERE CAN I HIRE AN ELECTRIC BIKE?
The electric bikes are available at the following locations - Leisure Inn, Cypress Lakes, Pokolbin Villiage, Hunter Valley Resort and Chateau Elan. They are also available from our property @ Sutton Estate. They will do up to 40kms and max weight is 120kgs. We offer full day wine tour package that starts from 10 and bikes must return by 4pm. They are designed for wine tours.
WHAT IS THE SMASH ROOM?
The Smash Room is two rooms that you can go in and smash wine bottles, plates and other glass items. It is designed as a emnironmental stress reliever in the Hunter Valley.
WHAT IS THE WINE ESCAPE ROOM?
Glad you asked. It is the funnest way to do a wine tasting in the Hunter Valley. Want to taste wine in a fun activity - You have found it! Well teams of 2-10 go in as one team and have to work together to solve the clues and puzzles and get out before 60 minutes is up. Can you escape? Many people haven't done escape rooms before and we want to host your first experience or your 50th escape room. Weather your a seasoned player or a newbie, we will try our utmost to make sure you enjoy the experience and will be looking for Escape Rooms all through Australia, when your hooked. We only take group booking over 2 and do not mix groups.
CANCELLATION POLICY/ REBOOKING
Due to the current environment we charge a $35 administration fee for any rebooking or refund as of 15th January 2022. Group bookings of 10 or more people, is $100 fee.
No refunds 48 hours before booking but you can rebook for the fee.
No cancellations / rebooking / refunding on the day. No exceptions.
Rebooking fee applies when any changes are made to the booking including reducing number of people, change of date, change of time, change of activity. We can add people to your booking if you let us prior for no fee.
We hope you understand as it takes time to rebook and organise our awesome staff to make your experience the best it can be.
Dine and Discover vouchers expire on the 30th June 2022. We need to physically scan in the vouchers or use the voucher codes before this date, even if your booking is after the date. Please call us with the codes.
WHAT SHOULD I WEAR?
We do not recommend wearing high heels on any of our activities but you can dress tizzy if you like. The Wine Escape Room, electric bikes and the Smash Room is best if you wear comfortable clothes. We are all about fun activities!
DO YOU HAVE A RESTAURANT ON SITE?
Sorry no. But we have great options close by including Yellowbilly Restaurant, Peter Draytons Brewery and Muse Kitchen. All offering great lunch and dinner options.
HOW DO I BOOK YOUR BEAUTIFUL PROPERTY SO I CAN STAY AND DO THE ACTIVITIES?
We run through Airbnb for accommodation. We also offer packages with the activities so please enquire when you book and we can tailor your package. We take up to 8 guests and min 2 nights
ARE THE ACTIVITIES SUITABLE FOR CHILDREN?
Electric Bike Hire - Over 14 and height requirement of min 5.1 due to the height of the bikes.
Wine Escape Room - Over 10 and must be with parent/ guardian
Smash Room - Over 16 must be with parent / guardian
Kids between 16 to 18 must show proof of age card for the Smash Room
Wine Escape Room -
2 pax - $100 (total)
3 or more - $40 per person
Electric Bike Hire -
From Sutton Estate - $85 full day
From Hotels - POA
$50 Per Person
Extra crates and mystery crates available.
WILL I BE IN A ROOM WITH PEOPLE I DON’T KNOW?
No, we do not combine groups in the Escape Room
This is a question we get asked alot but as a rough guide the following applies -
From 2 - 10 guests - Wine Escape Room (we can do sessions after each other and there is a winery next door for the group waiting or you can do the Smash Room.
1 - 20 guests - Electric Bike Hire
2- 12 guests - Smash Room
CAN I BUY A GIFT CERTIFICATE?
Yes you can. Give the ultimate experience gift by buying a Sutton Estate Gift Certificate under buy now on the front page. You can buy it for any amount and they can pick which activity they would like and pick a date that suits them. Presents covered!
CAN I BE DRUNK?
UM NO! THATS A BIG NO. Especially for the Smash Room you will need to sign a waiver saying you're not under the influence of alcohol. Our activities although fun, are not suitable for drunk obnoxious people and we will kick you out. In saying that you can do wine tasting on the bikes and you do a tasting in the Escape Room, but tasting is classy and drunk is a whole different story. You need to stay under .05 as per the road rules.
I HAVE A CORPORATE GROUP OR PARTY?
We do corporate bookings and or parties but please let us know your requirement as we want to make your day special. We also have a corporate page you may want to check out.
I CANT GET IN CONTACT BY PHONE
ARHHH if you have ever been in a Smash Room or an Escape Room it is impossible to answer the phone while we have a session on as we are concentrating on our customers. Please leave a message or better yet send us a text and we will get back to you.
HOW DO I KNOW WHERE TO GO IN THE HUNTER VALLEY
If you download our free App called the Hunter Valley Guide, you will get the best tips and places to go.
WHATS YOU NEXT ACTIVITY?
Exactly! We are just about to open AXE Throwing and we have another in the mix. We aim to be the activity centre in the Hunter Valley with mind blowing experiences.